Mystery guest service

Do you know your staff? Does he/she sell well the products made in your factory? Why your franchise shop doesn't earn enough money? Let's discover together...

Hotel Mystery Guest Service

Megavina has extensive experience in delivering hotel mystery guest services for Resorts, Palace and hotels. Our professional expert team have hands-on experience in the Catering and Hospitality Industry, giving us a significant edge in the quality, accuracy and detail of our Mystery Guest Reports.

Our individually designed audits include detailed reports, photographs and voice recordings of the guest experience, which is scored from the initial room booking to guest's departure. A complete evaluation of the guest experience is undertaken, assessing every touch-point, process and product compliance in accordance with brand/hotel standards. Restaurant Mystery Guest Strategy

Megavina strives to provide our clients with effective solutions that easily demonstrate the efficiency and the quality of our expertise.

We select our experts and Insiders depending of their experience, we won't send a novice to visit a 5-star hotel but someone who worked in luxury establishments, who knows the standard and what to expect as a client. For a fast-food restaurant, we will send an Insider who enjoys that kind of food. In a Japanese restaurant, our expert will know very well the japanese food and beverages... Wellness and Shop Mystery Guest

Spa center, massage salon, jewelry, luxury shops, fashion and tendance places, our team will test your staff respecting your advices and strategy built. We will planify together the best way to improve your services, we will find what's wrong in your business, who doesn't work properly, who is not enough trained...